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Have a question, feedback, or need help with your order? We respond fast.

Visit Us

123 Market Lane
Portland, OR 97201

Call Us

+1 800 555 1234
Daily 7AM – 10PM

Email Us

hello@smartbasket.com
Reply within 4 hours

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Chat with our support team
Mon–Fri 8AM – 8PM

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FAQ

Frequently Asked Questions

We currently deliver to the greater Portland metro area including Beaverton, Hillsboro, Gresham, Lake Oswego, and Tigard. We're expanding to Seattle and Eugene later this year!

If any item isn't as fresh as expected, contact us within 24 hours and we'll issue a full refund or replacement at no cost — no questions asked. Your satisfaction is our guarantee.

Orders can be modified or cancelled up to 1 hour before the delivery window starts. After that, our pickers have already started preparing your order, so changes may not be possible.

Same-day delivery is available for orders placed before 2PM, subject to slot availability. Evening slots (5PM–9PM) tend to fill up fastest — we recommend booking your preferred slot in advance.